Store Manager

General Summary:   Directly supervise and coach Personal Stylists, Assistant Manager, and Shift Lead. Provide styling advice and demonstrate Kittsona quality customer service as well as administrative duties. All while leading a team of 5-10 employees and conducting proper floor layout plans and merchandising.

 

Leadership

  • Lead team with confidence and set the tone to promote a positive work environment
  • Inspires team by providing feedback on what they are doing well and how to improve performance
  • Delegate duties to employees throughout the day to maximize efficiency and productivity. 
  • Provide team members with the accurate training, growth, and feedback on how to deliver the Kittsona experience.
  • Conduct performance evaluations.
  • Interview, hire, and train new employees.
  • Counsel team if any conflicts arise between team members or customers, discipline when necessary.
  • Provide open communication for team members and customers and welcome questions or concerns. 
  • Monitor and relay sales totals throughout the day to motivate staff to work as a team.

Customer Service

  • Provide service to our customers that not only motivates employees but welcomes and leaves our customers happy and excited about shopping with Kittsona!
  • Respond to customer complaints in a timely and respectful fashion.
  • Have fun ++ create inspiring, creative, and unique displays!
  • Ship out customer orders for your location.
  • Enforce safety, health, and security rules.

Administrative 

  • Create employee schedule and maintain time cards.
  • Conduct proper money management by counting tills and providing correct deposit amounts.
  • Weekly management Check-ins.
  • Store supply ordering.
  • Assist in event planning .
  • Inventory assessments including returns and sale item rotation.
  • Additional tasks as assigned.

Desired Qualities 

  • Driven and motivated
  • Excitement to be creative
  • Effective communicator
  • Love for helping others
  • Ability to work closely with team members and encourage personal growth

Requirements

  • Previous management experience preferred  
  • Two weekends per month required (subject to change after one year of employment)
  • College degree preferred, but not required
  •  High School Diploma or GED required

 Type: Full-time

We love our employees and their happiness is our happiness. All employees receive flexible scheduling, generous employee discounts, and training 

If you're ready to engage others and create inspirational connections, apply by sending the downloadable application to Stephenie.schiller@kittsona.com  or apply in person at our Bismarck location. 

Click here to download and complete application. 

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Personal Stylist

Description: A Personal Stylist creates personalized experiences through fostering customer relationships and one on one styling sessions. 

They celebrate their team and contribute to an inspiring + collaborative work environment. 

They create brand awareness and excitement through their dynamic and unique merchandising approach 

 

Customer Experience:  

  • Cultivates a genuine experience for our customers, every time [our #1]  
  • Delivers a memorable first impression with an energetic greeting and willingness to assist  
  • Provides relevant styling advice with outfitting and home décor with a non-forceful approach 
  • Builds personal customer connections and truly strives to inspire  
  • Understands and implements loss prevention techniques  
  • Maintains cleanliness and organization for a functional workspace  

 

Teamwork:  

  • Positively portrays and represents merchandise and company  
  • Participates in store meetings and other events necessary 
  • Strategizes with team on sales techniques to hit and exceed sales goals 
  • Contributes to a positive + happy + professional work environment 
  • Willing to help others [team mentality when helping customers and operational tasks] 
  • Demonstrates open communication within the team and management 
  • Adheres to company standards and policies  

 

Visual Merchandising 

  • Passion for trends and creating inspiring outfits  
  • Captivates attention with unique one-of-a-kind store displays 
  • Takes risks with creativity  
  • Familiarizes floor placement and understands product rotation  
  • Educates themselves and others on merchandise  

 

Requirements 

  • Two weekends per month  
  • Strong communication skills 

 Type: Part-time

We love our employees and their happiness is our happiness. All employees receive flexible scheduling, generous employee discounts, and training 

 

If you're ready to engage others and create inspirational connections, apply by sending the downloadable application to Stephenie.schiller@kittsona.com  or apply in person at our Bismarck location. 

Click here to download and complete application. 

 

  

Kittsona provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression.