SHIPPING / IN-STORE PICK UP


When will my order ship?

In stock items ship within 24 hours of order. Please note that orders don't ship on Saturday, Sunday or major holidays. If an item in your order is labeled as a ‘pre-order’ item, you can find the ship date located at the top of the items description. These items typically ship within 7-14 days of purchase. Occasionally, items may be backordered or out of stock and you will be notified via email if either instance occurs. 

 

How much is shipping?

Shipping on purchases under $75 is a flat rate of $5. Orders over $75 ship for free! 

 

I returned my order. Can my shipping charges be refunded?

Shipping costs are non-refundable.

 

I’d like to pick up in store but my location isn’t showing up?

At this time, our in-store pick up option is only available at our Grand Forks locations. If you’d like to purchase something to be available for pick up at your nearest location feel free to give them a call and they’d love to help you out! Click here to find your nearest locations contact information. 

 

I placed an order for pick-up at the Grand Forks location. How do I know when my order is ready?

You will receive both an email and phone call when your order is ready for pick up at either Grand Forks location! 

 

R E T U R N S / R E F U N D S 

 

What is your online return policy?

Online purchases can be returned for a full refund within 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. 

 

What is your in store return policy? 

In store purchases can be returned for a full refund within 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. 

 

How do I cancel my recent order?

Orders may be cancelled before shipment only. If you’ve received a shipping notification unfortunately we’re unable to cancel your order. Please email customerservice@kittsona.com if you’d like to cancel your recent order.

 

I returned an item. When will I be refunded? 

All returns are processed immediately as received. You will receive an emailed return receipt and should notice the credit back to your original form of payment within 1-3 business days. If it’s been past the 3 business days please send us a message here and we can look further into it!

 

Can online purchases be returned in store? 

Yes! Online purchases are able to be returned to any Kittsona location. Please note that gift cards, personal care and fragrance items are non-returnable. 

 

Where can I mail my return to? 

Kittsona
ATTN: Returns
7 1/2 N 3rd St
Grand Forks, ND 58203

 

Do you offer free returns? 

Not at this time. You are responsible for paying the shipping costs for returning your item(s). We recommend using a trackable shipping service or purchasing shipping insurance to ensure we receive your return. 

 

M I S C. 

 

I see something I love but my size is sold out online. Will you be receiving a restock? 

Some items may be restocked. Send us a message here about future availability. If we’re unable to restock a style we can check other locations for availability in your size! 

 

I love something that I see online but have a few fit + styling questions. Can you help before I purchase? 

Yes, of course! Feel free to email our personal stylist here and we’ll get back to you soon! 

 

I saw something on your social media but can’t find it online. How can I order it?

We’d love to create you a custom listing! Click here to learn more! 

 

I have a $5 off card but there is no code to use online. How can I redeem it?

At this time $5 off cards are redeemable in store only. 

 

I have two discount codes. How can I use them both? 

Unfortunately, our site only permits one discount code to be used at a time. 

 

I have a discount code but it won’t work. Help! 

 Oh no! Send us a message here and we’d love to help out!