Payment forms:
We accept Visa, Mastercard, Discover, American Express, and PayPal.  If you are having any troubles, please don't hesitate to email us here.
Gift cards:
All Kittsona gift cards may be used both online & in stores.  Input the code on the back of your gift card to redeem online.  
$5 off cards:
$5 off cards are valid only in stores.
Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded as they are final sale.  Check the banner under the SALE tab for any valid coupon codes on all items in the sale tab.
Gift receipts are available with any purchase.  If an item is returned that was a gift, in store credit will be given with a valid gift receipt and all tags attached.  If an item is returned with the original receipt, a refund to the original payment form or in store credit may be given. 
Please note it is our goal to make sure every customer has a satisfactory experience with us. We stand by our products, and love our customers dearly! We will do our best to resolve any situation that may arise.